Updates from the CX Office
The Office of Customer Experience is sharing updates about efforts being taken by state agencies to better serve New York residents through the New York Experience (NYX).
Read the Latest
Transforming Health Insurance Through a CX Lens
NY State of Health is reimagining how people access health insurance and is advancing initiatives to reduce friction and deliver faster service.
Charting the Course for CX with the NYX Task Force
On April 23, 2025, the New York Experience (NYX) Task Force held its second meeting.
What We Talk About When We Talk About the Right Data
Whether it’s improving access to services or ensuring our programs are effective, the right data helps us make informed, meaningful decisions.
Turning Customer Insights into Actions
Customer data and feedback are more than numbers—they are a vital tool for shaping the services New Yorkers need and deserve.
The Case for CX
Customer experience is vital for making government services more efficient, accessible, and responsive to the needs of New Yorkers.
Redefining Customer Experience in Government
At the Qualtrics X4 2025 Summit, Chief CX Officer shared how the state is transforming the way it serves NYers, visitors, and businesses.
Your Guide to Transforming Government Services
New York is taking bold action to transform the way services are designed and delivered.
Breaking Barriers and Building Solutions for New Yorkers
The future of New York's government services is about to get a whole lot more efficient, accessible, and transparent.
NYX Task Force Leads Charge for New Era in Service
The inaugural New York Experience (NYX) Task Force meeting was held on January 22, 2025.
New Year, New Opportunities to Drive Customer Experience
As we step into 2025, we have an incredible opportunity to create real, lasting change for the people of New York.