Updates from the CX Office

The Office of Customer Experience is sharing updates about efforts being taken by state agencies to better serve New York residents through the New York Experience (NYX).

Read the Latest

Breaking Barriers and Building Solutions for New Yorkers

The future of New York's government services is about to get a whole lot more efficient, accessible, and transparent.

NYX Task Force Leads Charge for New Era in Service

The inaugural New York Experience (NYX) Task Force meeting was held on January 22, 2025.

New Year, New Opportunities to Drive Customer Experience

As we step into 2025, we have an incredible opportunity to create real, lasting change for the people of New York.

Case Studies and Project Highlights

M/WBE Applications Backlog Reduction

IRS Direct File Partnership

Transforming Experiences with Agency Services 2024 Highlights

76%

Reduction of completion time of tax returns for New Yorkers piloting direct file with NYS & IRS

Computer monitor displays upward trending data

244%

Increase in visitors to 12 New York State websites upgraded in 2024

70%

of Medicaid and Public program enrollees are now automatically redetermined for eligibility

NYX Accomplishments

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