Overview
To ensure that a child is getting financial support, custodial and noncustodial parents can track payments as well as the balance on their account.
Eligibility
Custodial and noncustodial parents with New York child support orders payable through the Support Collection Unit may check the status of their child support payments and balances online.
How To
Refer to this step-by-step process to check the status of your child support payment or balance:
- Login to your NY.Gov account.
- If you do not have a NY.Gov ID, you need to create a NY.gov ID
- If you have only one account, the balance / payment information will be displayed.
- If you have more than one account, select which account you'd like to view. Once selected the information will be displayed.
Ready? Have with you:
- Your NY.Gov account login information
- 5-digit PIN
- New York Case Identifier
- Social Security number
Don't have a PIN? Call 1-888-208-4485 to request one by mail.
Contact
Call us Monday - Friday 8:00AM-7:00PM.
Find your local child support office.
You can also access your child support payment information through the Child Support Information Line (CSIL) at 1-800-846-0773. You will need your SSN and the PIN that was assigned when your child support account was opened.
Contact us by phone:
Contact us by email:
[email protected]Contact us by mail:
P.O. Box 15386
Albany, NY 12212-5365