Apply for HEAP

Need help paying your energy bill? Low-income New Yorkers can apply for heating and cooling assistance under the Home Energy Assistance Program, or HEAP.
Average Time of Transaction 60 Minutes
TOP Apply for HEAP

Please Note: The 2017-2018 Regular EAP Benefit opens November 13, 2017.

What is HEAP?

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes.

How does it work?

If you are eligible, you may receive one regular HEAP benefit per season and could also be eligible for an emergency HEAP benefit if you are in impending danger of running out of fuel or having your utility service shut off.

Are HEAP benefits available year-round?

No, the application period normally begins in early to mid-November and continues into the winter, until funding for the program runs out.

Does it matter what my home’s heating source is? 

HEAP may be able to help you if you heat your home with:

  • Electricity
  • Natural Gas
  • Oil
  • Coal
  • Propane
  • Wood/Wood Pellets
  • Kerosene
  • Corn

Who is eligible to receive HEAP?

You may be eligible if:

  • You and the members of your household are U.S. citizens, U.S. non-citizen nationals or qualified aliens; and
  • You provide a valid Social Security number for each household member; and
  • You receive Supplemental Nutrition Assistance Program (SNAP) benefits, Temporary Assistance or Supplemental Security Income; or
  • Your monthly household income is at or below the HEAP income guidelines.
  • You may be eligible for HEAP, even if you:
    • Own your home
    • Pay for heat as part of your rent
    • Have money in the bank, stocks, bonds or other resources

Learn more about current monthly income limits. 

What is the Clean and Tune Benefit?

The HEAP Clean and Tune benefit opened August 1, 2016 and will run until November 4, 2016 or until funds are exhausted. The Heating Equipment Tune-up benefit provides for equipment inspections and cleanings prior to the start of the heating season for eligible households. Eligible households can receive up to $400, which includes cleaning of the primary heating equipment, but may also include chimney cleaning, minor repairs, installation of carbon monoxide detectors or programmable thermostats. To receive a benefit, an application must be made through your local department of social services.

Your household may be eligible a Heating Equipment Tune-up benefit if:

  • Your household's gross monthly income is at or below the current income guides for your household size as posted in the table above
  • Your heating equipment is more than 12 months old and
  • The furnace, boiler or chimney have not been cleaned within the past 12 months.

Review additional requirements to determine if you’re eligible to apply.




Apply for a Regular HEAP Benefit
Apply for a Regular HEAP Benefit

Refer to this step-by-step process to apply for the Regular HEAP Benefit online. 

  1. Gather documents you will need
  2. Log on or register to create an account
  3. Answer a series of questions about your household
  4. Submit your application 


Ready? Have with you:

  • Proof of residency with one of the following:
    • Rent receipt with address
    • Copy of lease with address
    • Water, sewer or tax bill
    • Homeowner’s insurance policy
    • Mortgage payment receipt
    • Deed
    • Utility bill
    • A current fuel or utility bill, or a statement from your landlord that your heat and/or utilities are included in your rent.
    • Recent pay stubs to provide proof of total currently monthly income for all household members.
    • For each person in your household you will need one of the following:
      • Photo ID
      • Driver’s license
      • Birth certificate or baptismal certificate
      • School records
      • Passport
      • Paperwork documenting a disability for anyone in your household.


Facing an emergency situation? Apply for an Emergency HEAP Benefit.
You can apply for an emergency HEAP benefit at your HEAP Local District Contact. If you are eligible, a HEAP emergency benefit may be issued in addition to your regular HEAP benefit.


Cooling Assistance
Cooling Assistance

You can apply for cooling assistance to buy and install an air condition or a fan for your home. Your household is allowed one or the other, and the price cannot be more than $800 with installation. Like HEAP funding, cooling assistance funds are limited and are distributed on a first-come-first-serve basis.

You must be a U.S. citizen or a qualified alien with a documented medical condition that is aggravated by heat. You must also meet certain income guidelines. Review additional requirements to determine if you’re eligible to apply. 

The 2017-18 Cooling Assistance benefit opens May 1, 2018. You cannot apply online. To apply contact your HEAP Local District Contact.


You can apply for a Regular HEAP Benefit:


When the HEAP season is open you may apply online if your household resides outside of New York City. This application is for a Regular HEAP benefit only.

In person:
When the HEAP season is open you may apply in person at your HEAP Local District Contact.

In writing:
When the HEAP season is open, print and mail the completed HEAP application:

  • Outside of New York City mail it to your HEAP Local District Contact, or
  • New York City residents can mail it to: HRA/HEAP, PO Box 1401, Church Street Station, New York, NY 10008


  • Remember to sign your name on page 5 of the HEAP application.
  • If you qualify for HEAP you will be notified no later than 30 business days from the date the local district received your HEAP application.

Call us Monday-Friday 9:00AM-5:00PM

Or contact your HEAP Local District Contact.