Focusing on the Digital Experience
The goal of the Digital Innovation Lab is to learn, share ideas, and explore how we can continue to improve the digital experience across New York State. Here you'll find resources and tools shared at our bi-monthly events to assist agencies in achieving this goal.
Past Innovation Labs
-
Card Sorting Workshop
May 1 & 7, 2026: NYS Digital Service hosted two collaborative Innovation Lab workshops in Albany and New York City, where agency staff used card sorting to improve how digital content is organized and navigated.
-
Digital and Paid Social Media Campaigns
February 3, 2026: NYS Digital Service hosted its second Innovation Lab bringing agency colleagues together to focus on digital and paid social media campaigns.
-
Accessibility, Bitly Enterprise, & NY.Gov Reimagined
November 7, 2025: NYS Digital Service hosted its first Innovation Lab bringing agency partners together to strengthen digital accessibility, enterprise tools, and user-centered service delivery.
Innovation Lab Highlights
Group of workshop attendees standing around a table, collaborating and discussing ideas during a card sorting exercise at the May 1, 2026 Innovation Lab workshop.
Workshop attendees in discussion at the May 1, 2026 Digital Innovation Lab.
Close up of cards grouped together during the card sorting exercise at the May 1, 2026 Digital Innovation Lab workshop.
NYS Digital Service team members Alan Charlesworth and Kaitlin Pope at the badge pick up table.
The Innovation Lab sign and hallway entrance at the February 3, 2026 Innovation Lab event.
Lab attendees at the February 3, 2026 Innovation Lab.
An attendee at the November 7, 2025 Innovation Lab places a sticky note on the activity board.
NYS Department of Transportation Director of Marketing Carol Breen speaks at the podium at the February 3, 2026 Innovation Lab.
Dessy O'Keefe from OpAD Media speaks at the podium at the February 3, 2026 Innovation Lab.
Benjamin Bober from NYS Department of Environmental Conservation speaking at the podium at the February 3, 2026 Innovation Lab.
NYS Digital Service team member Jeffrey Knaack speaks at the podium at the November 7, 2025 Innovation Lab.
Activity poster board and sticky notes from the November 7, 2025 Innovation Lab.
Lab attendees at the November 7, 2025 Innovation Lab.
Meet the Teams Moving Digital Forward
Working together to improve the digital experience across New York State government.
The NYX aims to transform CX across State agencies making our government work better for our people.