New York State Digital Service

Working together to improve the digital experience across New York State government.

Our Mission

The New York State Digital Service is a team of strategists, product managers, and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.

The Digital Service team is part of the Digital and Media Services Center at the Office of General Services. We work closely with the Executive Chamber, the Office of Information Technology Services, and partner agencies to achieve their goals.

How We Work

a mock layout of a website in a web browser

Websites

Provide vision and support for our state website ny.gov and Governor Hochul’s website

a diagram showing connection of media and text to form content strategies

Content Strategy

To improve user experience, the team works with agencies to implement plain language wherever possible and optimize the customer journey

thumbs up and thumbs down indicating the options for feedback typically presented on a website

Feedback

Use surveys and analytics to understand our customers needs and improve our digital footprint

open and close tags indicating code, likely html

Accessibility

Create easily viewed and read simple html webpages for large PDFs and reports to make information accessible to all as well as provide technical solutions

The New York Experience Playbook

Read the CX Strategy

First Ever CX Strategy

  • A practical roadmap for making New York a leader in public service excellence

Digital Standards

  • A set of standards developed by Digital Services to serve as a guideposts for evaluating our state websites

Plain Language

  • When we choose words that people understand, we enhance the user experience, foster trust, and increase engagement with the communities we serve.

Contact Us

Connect with the Digital Service to learn more about job openings or our work.