Our Mission
The New York State Digital Service is a team of strategists, product managers, and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.
The Digital Service team is part of the Digital and Media Services Center at the Office of General Services. We work closely with the Executive Chamber, the Office of Information Technology Services, and partner agencies to achieve their goals.
How We Work
Websites
Provide vision and support for our state website ny.gov and Governor Hochul’s website
Content Strategy
To improve user experience, the team works with agencies to implement plain language wherever possible and optimize the customer journey
Feedback
Use surveys and analytics to understand our customers needs and improve our digital footprint.
Accessibility
Create easily viewed and read simple html webpages for large PDFs and reports to make information accessible to all as well as provide technical solutions
The New York Experience Playbook
Read the CX StrategyFirst Ever CX Strategy
A practical roadmap for making New York a leader in public service excellence
Digital Standards
A set of standards developed by Digital Services to serve as a guideposts for evaluating our state websites
Plain Language
When we choose words that people understand, we enhance the user experience, foster trust, and increase engagement with the communities we serve