About the Role
The NYS Digital Service team at the Office of General Services (OGS) seeks a creative professional to serve as Product Strategist. The Public Information Specialist 1 (Digital Content) will function as Product Strategist to support the Operations and Measurement team.
The Product Strategist will assist with customer experience measurement, digital first standards and other assigned agency projects.
Ideal candidates will be forward-thinking, data-driven professionals who have a working knowledge of digital strategy, customer experience, service design, roadmap planning and outcome measurement best practices.
Everyday Impact at NYS Digital Service
The NYS Digital Service is a team of strategists, product managers and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.
Key Responsibilities:
- Embed Digital First Standards in all work including guiding agencies, supporting training and the creation of toolkits
- Evaluate websites against Digital First Standards, making recommendations for iteration and improvement
- Define outcomes, establish KPIs, and track progress to measure impact and success
- Collaborate with technologists, designers, content strategists, UX researchers, and project teams to ensure product delivery is supported by data
- Leverage analytics and feedback loops (e.g. survey, performance data, usability testing) to continuously refine digital initiatives
- Use data from various sources to identify patterns and trends and present reports to various stakeholders
- Generate and deliver reports that highlight data insights derived from survey and performance data to the team regularly
This position may require routine evening and weekend work, as well as some travel on occasion between NYC and Albany.
You Bring to NYS Digital Service
The preferred candidate will have an understanding of digital technologies and trends and exhibit superior communication and interpersonal skills.
- A strategic mindset grounded in best practices for digital products with an emphasis on successful user outcomes
- Experience with digital analytics data and performance KPIs
- Excellent collaboration and communication skills across multidisciplinary teams
- Familiarity with digital tools and frameworks, such as writeframes and journey maps
- Ability to simplify complex services into intuitive, user-centered products
- Ability to collaborate with others and work within a fast-paced environment
- Creative thinker with strong communication and problem-solving skills
Minimum Qualifications
A bachelor’s degree in graphic design, web/UX design, media, new media, English, communications, journalism, broadcasting, public relations, films, TV productions, or digital marketing AND two years of experience in public or governmental relations, and/or in writing or producing content for various media;
OR
A master’s degree in graphic design, web/UX design, media, new media, English, communications, journalism, broadcasting, public relations, films, TV productions, or digital marketing AND one year of experience in public or governmental relations, and/or in writing or producing content for various media;
OR
Six years of the experience described above.
Additional Comments
The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.
For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit the Office of General Services employment page.
NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.
Apply
This position can be Albany or New York City based. Please apply via the official New York State Job site.