In response to the emerging COVID-19 global public health crisis, New York State (NYS) rapidly stood up a COVID-19 Technology “SWAT” Team led by the Office of Information Technology Services (ITS) – which is housed within the Executive Chamber’s General Government, Technology & Innovation Portfolio – and with support from the Department of Financial Services. While the technology SWAT Team model had been previously deployed in a national context – for example, in the 2013 revamp of the Healthcare.gov platform and the 2014 White House response to Ebola – no such model existed at the state level. Of course, no such recent crisis had risen to the level of COVID-19. Given unprecedented challenges that required a coordinated and decisive statewide response, rapidly evolving needs that necessitated competent technological solutions, and a flurry of offers of technical support from the private and non-governmental sectors, the NYS COVID-19 Tech SWAT Team was launched in March 2020.
Progress Report from the New York State COVID-19 Technology SWAT Team