News Articles
2025
Getting It Done: Women Are Leading the Way in State and Local Government, Governing, Feb. 12. 2025
New York's Proposed Budget Would Add IT Staff for Cyber, AI, Government Technology, Feb. 4, 2025
Hochul’s Spending Plan Takes a Swing at Government Efficiency, Times Union, Feb. 3, 2025
Some Simple Ways to Make Government Work Appeal to IT Professionals, Governing, Jan. 31, 2025
New York to Unveil First-Ever Customer Experience Report, Government Technology, Jan. 13, 2025
2024
New York Sets First-Ever CX Strategy, PossibilIT, Dec. 23, 2024
New York Rolls Out Customer Experience Strategy, MeriTalk, Dec. 9, 2024
New York Unveils NYX Initiative To Revolutionize Public Services, WDKX, Nov. 26, 2024
New York Launches NYX Initiative to Improve Public Services, ABC News 10, Nov. 25, 2024
Just-launched New York Experience Aims to Improve Customer Satisfaction with State Agencies, Brooklyn Daily Eagle, Nov. 25, 2024
Gov. Hochul Goes on Consumer-Friendly Legislative Bonanza, Patch, Nov. 25, 2024
Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight, Nov. 14, 2024
Announcing the Finalists for the CX Leaders Awards 2024, CX Today, Nov. 7, 2024
Why States Care More About Customer Experience Than Ever Before, Code for America, Aug. 21, 2024
Can Human-Centered Design Help Rebuild Trust in Government?, Government Technology, July/August 2024
One Quarter of Recent Web Pages Have Disappeared, Pew Researchers Found, StateScoop, May 20, 2024
New York Appoints First Chief Customer Experience Officer, Outsource Accelerator, March 15, 2024
Meet New York’s Chief Customer Experience Officer, StateScoop, March 12, 2024
New York Announces Free Tax-filing Tool after IRS Partnership, StateScoop, March 7, 2024
How New York Plans to Improve Customer Experience in 2024, StateScoop, Jan. 11, 2024
2023
What’s Top of Mind for NY’s First CXO, CX Dive, Nov. 20, 2023
State Government Has a Customer Service Czar, Capitol Pressroom, Nov. 9, 2023
New York Appoints First Chief Customer Experience Officer, Government Technology, Oct. 25, 2023
New York Appoints State’s First Chief Customer Experience Officer, StateScoop, Oct. 25, 2023
New York State Hires First Chief Customer Experience Officer, Wall Street Journal, Oct. 24, 2023
Press Releases
Governor Hochul Announces Launch of New York State’s First Customer Experience Strategy to Improve Government Operations, Nov. 25, 2024
Governor Hochul Announces Project to Overhaul Outdated DMV Technology to Bring Significant Customer Service Improvements to New Yorkers, April 3, 2024
Governor Hochul and Code For America Announce March 12 Launch of Free Program to Help New Yorkers File Tax Returns Online, March 6, 2024
Governor Hochul Appoints Tonya Webster as New York State's First Ever Chief Customer Experience Officer, Oct. 24, 2023
Governor Hochul Announces Initiative to Improve Food Benefit Access for Women, Infants and Children, March 23, 2023
Governor Hochul Announces Plan to Help Government Work Better for New Yorkers, Jan. 10, 2023