News Articles and Press Releases

News Articles

2025

Getting It Done: Women Are Leading the Way in State and Local Government, Governing, Feb. 12. 2025

New York's Proposed Budget Would Add IT Staff for Cyber, AI, Government Technology, Feb. 4, 2025

Hochul’s Spending Plan Takes a Swing at Government Efficiency, Times Union, Feb. 3, 2025

Some Simple Ways to Make Government Work Appeal to IT Professionals, Governing, Jan. 31, 2025

New York to Unveil First-Ever Customer Experience Report, Government Technology, Jan. 13, 2025

2024

New York Sets First-Ever CX Strategy, PossibilIT, Dec. 23, 2024

New York Rolls Out Customer Experience Strategy, MeriTalk, Dec. 9, 2024

New York Unveils NYX Initiative To Revolutionize Public Services, WDKX, Nov. 26, 2024

New York Launches NYX Initiative to Improve Public Services, ABC News 10, Nov. 25, 2024

Just-launched New York Experience Aims to Improve Customer Satisfaction with State Agencies, Brooklyn Daily Eagle, Nov. 25, 2024

Gov. Hochul Goes on Consumer-Friendly Legislative Bonanza, Patch, Nov. 25, 2024

Collaboratively Centering the “Customer Experience” in New York State: A Digital Service Network Spotlight, Nov. 14, 2024

Announcing the Finalists for the CX Leaders Awards 2024, CX Today, Nov. 7, 2024

Why States Care More About Customer Experience Than Ever Before, Code for America, Aug. 21, 2024

Can Human-Centered Design Help Rebuild Trust in Government?, Government Technology, July/August 2024

One Quarter of Recent Web Pages Have Disappeared, Pew Researchers Found, StateScoop, May 20, 2024

New York Appoints First Chief Customer Experience Officer, Outsource Accelerator, March 15, 2024

Meet New York’s Chief Customer Experience Officer, StateScoop, March 12, 2024

New York Announces Free Tax-filing Tool after IRS Partnership, StateScoop, March 7, 2024

How New York Plans to Improve Customer Experience in 2024, StateScoop, Jan. 11, 2024

2023

What’s Top of Mind for NY’s First CXO, CX Dive, Nov. 20, 2023

State Government Has a Customer Service Czar, Capitol Pressroom, Nov. 9, 2023

New York Appoints First Chief Customer Experience Officer, Government Technology, Oct. 25, 2023

New York Appoints State’s First Chief Customer Experience Officer, StateScoop, Oct. 25, 2023

New York State Hires First Chief Customer Experience Officer, Wall Street Journal, Oct. 24, 2023