Overview
Meet the senior team of the Digital Service covering Creative, Content & Strategy, Data, Measurement and Operations and Technical Solutions. We strive to personalize and humanize interactions with New York State government.
We look forward to collaborating with you.
Jessica Houle
Digital Service Director
As a native New Yorker, it’s an honor to lead the Digital Service team as we work to help connect people with all the programs and services available. I have a passion for bringing people together to help humanize government and make meaningful change. Everyday is unique for our team, as we are lucky enough to work with almost every agency. Regardless of who we are collaborating with, at the core of it all is helping people.
Tina Levin
Director of Content
I am a digital content strategist, author, and editor. I am passionate about creating online content that is easy to understand and helps New Yorkers do what they want to do as efficiently as possible.
Maggie Fuller
Director of Digital Measurement & Operations
If you have feedback, I want to hear it! I enjoy analyzing data, uncovering hidden stories, and transforming them into meaningful insights that impact the lives of everyday New Yorkers. I firmly believe that by leveraging the power of data, we can build a more responsive, transparent government and increase access to services for all.
Jeffrey H.S. Knaack
Director of Digital Solutions & Accessibility Engineering
I enjoy taking apart tech problems and reassembling the parts into functional stuff that real humans can use. I'm a strong advocate of usable and accessible design first and fancy complex frameworks last. I believe that the web should be open and inclusive and promote the free and fair sharing of information. I am still fascinated by HTML and that people can just make websites. I'm passionate about digital accessibility and making positive change in the world through technology.
Matt Twardy
Director of Data
I have been using data to connect people to specific information for most of my professional career. From broadcasting to advertising and even teaching, I have spent most of my life extracting and analyzing information, then using those numbers to enhance different experiences. I take complex raw data and create easy for all to understand visualizations to help people see, interact with, and better understand the data available to them.