Language Access Policy

TOP Language Access Policy
Overview
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On October 6, 2011, Governor Andrew M. Cuomo signed Executive Order 26 which directs executive state agencies that provide direct public services to offer language assistance services (translation and interpretation) to people with Limited English Proficiency (LEP).  In signing this Executive Order, Governor Cuomo recognized that there are millions of New Yorkers who do not speak English as their primary language and have limited ability to read, speak, write, or understand English.  For these New Yorkers, their LEP status presents potential barriers to accessing important government programs and services.

What does Executive Order 26 require?

  • Each executive state agency that provides direct public services is required to offer interpretation services between to individual in their primary language with respect to the provision of services or benefits.
  • These agencies are also required to translate vital documents, including public documents such as forms, in the six most common non-English languages spoken by LEP individuals in the State of New York (based on the most recent United States census data).   
  • The agencies are also required to appoint a Language Access Coordinator and to publish a Language Access Plan.

What are the six most common non-English languages spoken in New York State?

At the moment, the top six languages are:

  • Spanish
  • Chinese
  • Russian
  • Haitian Creole
  • Bengali
  • Korean

While all covered state agencies are required to provide translation services for these six languages, some agencies may also choose to add additional languages based on the needs of the population they serve and other federal requirements.

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Language Access Plans
Language Access Plans
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What is a Language Access Plan?

A Language Access Plan sets forth the actions to be taken by the agency to ensure meaningful access to their services. This include but not limited to the list of translated document and languages available, total staff with language access skills and ability, training plan, annual monitoring plan, and outreach strategies.  Agencies are required to regularly update their Language Access Plans.  Find additional information on state agency Language Access Plans.

How many New Yorkers speak a language other than English at home?

Over 5.5 million people living in New York speak a language other than English. Of these, 2.5 million speak English less than well. Based on the 2013-2017 American Community Survey, the number of LEP individuals who speak one of the top six languages are:

  1. Spanish: 1,249,541
  2. Chinese: 386,290
  3. Russian: 122,150
  4. Haitian Creole: 63,615
  5. Bengali: 62,219
  6. Korean: 60,405

 

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State Agency Contacts
State Agency Contacts
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Which state agencies are required to provide Language Access services?

Each of the following agencies provide Language Access services and have a Language Access Coordinator that monitor the agency’s compliance with this Order.

Agency

Language Access Coordinator

Phone Number

Email

Adirondack Park Agency

Elaine Caldwell

518-891-4050

[email protected]

Council on the Arts

Brenda Brown

212-459-8827

[email protected]

Department of Agriculture and Markets

Mark Vanderpoel

518-457-3216

[email protected]

Department of Civil Service

Samuel Carey

518-474-3912

[email protected]

Department of Corrections and Community Supervision

Richard Montes

518-402-0092

[email protected]

Department of Economic Development

Dusty Perrine

518-292-5153

[email protected]

Department of Financial Services

Eileen Greene

212-709-1692

[email protected]

Department of Health

Wilma Alvarado-Little

518-474-2180

[email protected]

Department of Labor

Eric Denk

607-778-2836

[email protected]

Department of Motors and Vehicles

Emily LoBello

518-402-4696

[email protected]

Department of Public Service

Alicia Marciano Sullivan

518-473-1136

[email protected]

Department of State

Laura Gonzalez-Murphy

518-408-3707

[email protected]

Department of Taxation and Finance

Douglas Stafford

518-402-4723

[email protected]

Department of Transportation

Sondra Little

518-485-2009

[email protected]

Developmental Disabilities Planning Council

Jacqueline Hayes

518-486-7505

[email protected]

Division of Criminal Justice Services

Lisa Herider

518-457-8828

[email protected]

Division of Environmental Conservation

Joan Kennedy

518-402-8044

[email protected]

Division of Homeland Security and Emergency Services

BarbaraLee Steigerwald

518-292-2861

[email protected]

Division of Housing and Community Renewal

Jason Parpas

212-459-7801

[email protected]

Division of Human Rights

Rachelle Dickerson

718-741-3223

[email protected]

Division of Military and Naval Affairs

MSG Roger Townsend

518-786-4398

[email protected]

Division of State Police

Lt. Timothy Morris

518-457-9466

[email protected]

Division of Veterans' Services

Jason Chakot

518-474-6114

[email protected]

Gaming Commission

Carolyn Hapeman

518-388-3415

[email protected]

Higher Education Services Corporation

Anne Doyle

518 402-3349

[email protected]

Inspector General

Mary Shufelt

518-549-8313

[email protected]

Insurance Fund

Melissa Coler

518-437-4377

[email protected]

Justice Center

Bill Reynolds518-414-1299

[email protected]

Office for the Aging

Colleen Scott

844-697-6321 

[email protected]

Office for the Prevention of Domestic Violence

Ellen Schell

518-457-5757

[email protected]

Office of Alcoholism and Substance Abuse Services

Jannette Rondo

518-485-6914

[email protected]

Office of Children and Family Services

Mery Rosendorn

518-474-9514

[email protected]

Office of Information Technology Services

Karen Kimball

518-408-6314

[email protected]

Office of Mental Health

Matthew Bitten

518-473-1926

[email protected]

Office of Parks, Recreation and Historic Preservation

Sally Drake

518-486-1868

[email protected]

Office of People with Developmental Disabilities

Nicole Weinstein

518-402-4244

[email protected]

Office of Temporary and Disability Assistance

Debbie Stewart

518-402-3096

[email protected]

Office of the Medicaid Inspector General

Victoria Vattimo

518-402-1411

[email protected]

Office of Victim Services

Eamonn Trainor

518-457-4924

[email protected]

Public Employment Relations Board

Jonathan Rourke

518-457-2923

[email protected]

State Commission of Correction

Brian Callahan

518-485-2463

[email protected]

State Liquor Authority

Mike Smith

518-591-5521

[email protected]

Thruway Authority

Frances Rosales

518-471-5071

[email protected]

Worker's Compensation Board

Deena Jones

518-408-0945

[email protected]

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Complaint Form
Complaint Form
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What if someone does not receive adequate language assistance or is denied services?

As Governor Cuomo has made clear in the Executive Order, it is the policy of New York State for covered agencies to provide language access services for public services and programs. If you feel that you have not been provided with adequate interpretation services or you have been denied adequate translation assistance, please fill out the complaint form from the appropriate state agency. You can access those forms via the state agency contacts listed above.

For additional questions or information, please email [email protected].

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