All NYX Updates
2 Blog
Blog, Burden Reduction, Customer Experience
July 2, 2025
Plain language is more than simplifying words or cutting jargon. It means writing in a way that people can understand the first time they read it.
Blog, Burden Reduction, Continuous Improvement, Customer Experience
February 27, 2025
The New York Experience is reimagining a government that works better for the people it serves, making services easier to use, more responsive, and built around real-life experiences.