In the 2026 State of the State, Governor Hochul reaffirmed her commitment to improving contracting for not-for-profits (NFPs) in New York State.

Measuring customer satisfaction helps agencies understand how customers experience interactions with New York State, and why that understanding is essential to serving New Yorkers better.

The NYS Forum held its 39th Annual Meeting on September 19th with over 300 government and corporate members attending.

Learn how the Human Services Call Center (HSCC) developed a model for responsive, people-first customer service.

The New York Experience (NYX) highlights the tools, insights, and strategies available to transform service delivery in New York State.