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Customer Experience, Taskforce

Reimagining New York State Service at the NYX Task Force

April 15, 2026

On March 31, 2026, the New York Experience (NYX) Task Force reconvened in Albany to share their progress towards raising the bar for customer experience for New Yorkers.

Blog, Taskforce

Charting the Course for Customer Experience with the NYX Task Force

May 5, 2025

The New York Experience Task Force came together to keep pushing the boundaries of how New York State serves its people.

Blog, Taskforce

NYX Task Force Leads Charge for New Era in Service

January 22, 2025

The inaugural NYX Task Force meeting brought together leaders from across state agencies to lay the foundation for a future where customer experience is at the heart of everything we do.

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Reimagining New York State Service at the NYX Task Force

Charting the Course for Customer Experience with the NYX Task Force

NYX Task Force Leads Charge for New Era in Service