In the 2026 State of the State, Governor Hochul reaffirmed her commitment to improving contracting for not-for-profits (NFPs) in New York State.

Positive experiences in government are the result of cross-agency collaboration and a sustained commitment to putting people first.

NYS Digital Service hosted two collaborative Innovation Lab workshops in Albany and New York City, where agency staff used card sorting to improve how digital content is organized and navigated.

On March 31, 2026, the New York Experience (NYX) Task Force reconvened in Albany to share their progress towards raising the bar for customer experience for New Yorkers.

Chief Customer Experience Officer Tonya Webster accepted the Qualtrics 2026 Breakthrough Artist Award for Government on behalf of New York State for improving how people experience government services.

In 2025, New York State focused on making government services more dependable, easier to navigate, and faster to access.

NYS Digital Service hosted its second Innovation Lab on February 3, 2026, bringing agency colleagues together to focus on digital and paid social media campaigns.

Governor Hochul delivered her annual State of the State address in Albany outlining a clear roadmap to making government work better for New Yorkers.

The NYS Digital Innovation Lab was created to bring people together across agencies who are navigating similar challenges and priorities across digital platforms for state government.

Measuring customer satisfaction helps agencies understand how customers experience interactions with New York State, and why that understanding is essential to serving New Yorkers better.