311’s mission is to provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service.
311 allows other government bodies to focus on their core missions and manage their workload efficiently. 311 also helps City agencies improve their service delivery by providing accurate and consistent data tracking and analysis of all service requests.
311 provides access to New York City government services through eight platforms: Call Center, Social Media, Mobile App, Text, Video Relay Service and TTY/text telephone.
311 serves the public and handles all requests for government and non-emergency services, connecting residents, business owners, and visitors with the information and people who can help them best.
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