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Division of Consumer Protection

TOP Division of Consumer Protection
Our Mission
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The mission of the Division of Consumer Protection is to protect, educate and represent consumers in an ever changing economy. From educating the public on marketplace scams prevention to advocating consumers interest before legislative and regulatory bodies, the Division of Consumer Protection protects the interest of New York State consumers. The Division also resolves thousands of consumer complaints through voluntary mediation between the public and businesses.

Core Services
Core Services
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  1. Consumer Assistance Unit: is staffed five days a week, from 8:30 a.m. to 4:30 p.m. to receive consumer complaints via our toll free complaint hotline @ 1-800-697-1220 and our web site at www.nysconsumer.gov. This unit mediates and resolves thousands of consumer complaints. Consumers can file a complaint online at https://www.dos.ny.gov/consumerprotection/form/complaintform.asp or by requesting a consumer complaint form by calling the Consumer Assistance Hotline at (800) 697-1220.
  2. Consumer Alerts and Recalls: The New York State Department of State Division of Consumer Protection issues alerts regularly on a variety of issues affecting consumers. These alerts keep consumers informed and empowered with tools to use to maximize their marketplace experience.
  3. Senior Information Hotline: The New York State Department of State in partnership with The Harry & Jeannette Weinberg Center for Elder Abuse Prevention at the Hebrew Home at Riverdale, the State Office for the Aging, AARP and the Free Community Papers of New York (FCPNY) host a monthly toll-free "Senior Consumer Information Line" which allows Seniors statewide to access free information they can use to stay safe, maximize their independence and improve their everyday lives. Seniors can access the line by dialing 1-800-503-9000. All information on the phone line is available in English and Spanish. Each month will focus on a new topic.
  4. Utility Intervention Unit: On behalf of consumers, the Division actively participates in proceedings concerning the availability, pricing and quality of electricity and natural gas service in the State. The Division submits formal filings commenting on proposals by utilities or regulators. Further, Division experts testify before the PSC in natural gas and electricity delivery rate proceedings involving major utilities. The Division's efforts and activities have helped save consumers hundreds of millions of dollars on their gas and electric bills in recent years.
  5. Consumer Presentations: The New York State Department of State Division of Consumer Protection presents education and information sessions on a variety of current topics. Train-the-trainer programs are also offered for advocacy and grassroots groups, business associations, faith-based groups and professional service providers. Groups can e-mail the division to start the presentation request process.
  6. Do Not Call Registry: The New York State Do Not Call Law became effective in 2001, allowing consumers to place their home landline and personal mobile telephone numbers on one central national Registry to reduce the number of unsolicited telemarketing calls they receive. The New York State Department of State Division of Consumer Protection is responsible for enforcing New York's "Do Not Call" law and regulations. Register your phone number at DoNotCall.gov or by calling 1-888-382-1222.
Who We Serve
Who We Serve
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  1. New York State Consumers
  2. Senior Citizens
  3. Students
  4. Business Community
  5. Consumer Groups
  6. Community Organizations
  7. New Americans
Contact Information
Contact Information

dos.ny.gov/consumerprotection

(800) 697-1220

New York State Department of State Division of Consumer Protection Consumer Assistance Unit 99 Washington Avenue Albany, New York 12231-0001